Shipping Policy

Free Standard Shipping

At ZOLA, we offer free standard shipping on orders to all destinations available during checkout.

There is no minimum order value required.

Shipping Destinations

We currently ship to selected international destinations.

Available shipping countries are displayed during checkout.

If your country is not available as a shipping destination, we are currently unable to accept an order for delivery to that location.

Processing and Delivery Times

Order processing and delivery times may vary depending on the product, destination, and shipping provider.

Estimated delivery times are provided on the respective product pages or during checkout, where applicable.

Please note that delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

Your statutory delivery rights remain unaffected.

Order Confirmation

Once you place an order, you will receive an order confirmation by email.

After your order has been dispatched, we will send you shipping information and a tracking number where available.

Track Your Order

You can use the tracking number from your shipping confirmation to check the progress of your delivery.

Tracking information may take some time to become available after dispatch.

Customs Duties and Import Taxes

For deliveries outside the European Union, customs duties, import taxes, customs clearance charges, or similar fees may apply.

Unless expressly stated otherwise at checkout, these charges are not included in our free shipping offer and may be payable by the recipient, subject to applicable law.

Customs processing may also result in additional delivery time.

Incorrect Shipping Addresses

Please check your shipping information carefully before placing an order.

If you notice an error, contact us as soon as possible at info@zolashop.de.

We will try to assist with address corrections, but changes may no longer be possible once an order has entered fulfillment.

Delayed or Missing Deliveries

If your order is delayed or your tracking information has not updated for an extended period, please contact our customer support team.

We will assist you in investigating the delivery status.

Your statutory rights regarding delivery and non-delivery remain unaffected.

Contact

For shipping-related questions:

Email: info@zolashop.de

Website: https://thezolashop.com